Frequently Asked Questions

How long does order processing and shipping take? How much will my shipping be? What is your return policy? Do you sell to the public? Do you offer discounts to businesses? Do you have a catalog? How will I know when my order ships? Do you make special orders? How can I pay? Is your credit card feature safe? How do you ship? What if I don't want to order on the internet? How long does order processing and shipping take? We attempt to process and ship all orders within 12 - 48 hours of receiving the order. If you'd like to find out exactly when your order will be shipped, please call us and speak directly with one of our sales representatives. Since you choose your shipping, it depends on which shipping you pick as to how soon you will receive it. Here are some general guidelines: UPS Ground ( 6 - 12 business days) Priority Mail (3 - 8 business days) UPS 2nd Day Air (2 - 4 business days) UPS 3nd Day Select (3 - 5 business days) UPS Next Day Air (1 - 2 business days) Back to FAQ How much will my shipping be? It is hard to say exactly what your shipping will be without knowing what you've ordered, or where you live, but here are some general prices that might help. For standard UPS Ground shipping ( 8-12 business days) may be longer at peak season * Shipping is about 20% of order cost but can run up to 40% on boxes, boards and fillings. At any time you can go the Checkout Screen see how much shipping will be, Then return to the store and continue shopping * PLEASE NOTE - These rates are general guidelines and are only to be used for analysis. They do not represent the actual shipping you will pay. Back to FAQ What is your return policy? Write or email us a note with the following information. Your name Your phone number Your email address Your order number *Very Important The reason you are returning the items What you'd like in exchange (if you want and exchange) Repack the goods as tightly as possible Send the package to: ATTN: Returns UltimateBaker.com 4917 E. 2nd Ave Spokane Valley WA 99212 All returns subject to 20% restocking fee. Please DO NOT send any returns via C.O.D. We will not accept them and then will not be able to process your return and refund your money. Please Note: We can not Accept RETURNS on Edible Products Back to FAQ Do you sell to the public? Yes, we sell to both businesses and the public. We supply everyone from the beginning baker to well established bakeries. Back to FAQ Do you offer discounts to businesses? Yes, we offer terms and pricing discounts to business. Simply contact us at 866-285-2665 for more information. Back to FAQ Do you have a catalog? Not at this time. Back to FAQ How will I know when my order ships? Order are ship with in 48 Hr.Mon - Fri if there is any delay or we have to split up your order you will be contacted via email. PLEASE NOTE - this message only pertains to UPS packages. International do not have any tracking capability and may take longer. Use these methods of shipping at your own risk. Back to FAQ Do you make special orders? We do make special orders upon request. Please keep in mind that the time to fill a special order can range from 2-8 weeks. Please call for more information. Back to FAQ How can I pay? ) If you use our checkout feature you can select to pay by Visa, Mastercard, American Express, PayPal, Debit Card. )International orders must use PayPal or Electronic Check/Debit ) Credit card via phone order Toll Free: 1-(866)-285-COOK (2665) International 1 509 954 5753 Phone orders 8 am - 5 pm PST Mon -Fri Back to FAQ Is your credit card feature safe? UltimateBaker.com uses a 128-bit secured certificate (SSL) to process all credit cards so that every transaction is very safe. In addition, UltimateBaker.com will never release any of your personal information to another party. Back to FAQ How do you ship? Ultimatebaker.com offers many types of shipping. You can choose from UPS and USPS services to fit your needs. Our convenient drop down menu for shipping allows you to choose a shipping method. Back to FAQ What if I don't want to order on the internet? If you'd like to order off-line simply: ) Call us at (866) 285-(COOK) 2665 ) Email us at ) Click on the Mail FAX Order Form link on the Bottom of this page. Back to FAQ Ultimatebaker.com Mail or Fax Order form UPS Express and / or UPS Ground : Click Logo Use 99212 for our zip code when on UPS website! For Technical Help Email tech@cooksdream.com